Refund and Returns Policy – Sri Balaji Foodz

Refund and Return Policy

At Sri Balaji Foodz, we prepare every item fresh with care and hygiene. Since our products are homemade and perishable, we follow specific guidelines for returns and refunds to ensure fairness and food safety.

1. No Return Policy

Because food products are fresh, homemade, and perishable, we do not accept returns once the order has been delivered or picked up.

This is to maintain hygiene standards and ensure customer safety.

2. Refund Eligibility

Refunds are provided only under certain conditions:

✔ Eligible for Refund:

If you receive a wrong item
If an item is missing from the order
If there is a quality issue reported within 2 hours of delivery
If the order was accidentally duplicated and payment was made twice

❌ Not Eligible for Refund:

Change of mind after receiving the product
Taste preference not matching your expectation
Food spoiled due to late consumption or improper storage
Complaints made after 2 hours of delivery
Custom-made items (special orders) unless the issue is genuine

3. Cancellation Policy

Orders cancelled 24 hours before delivery are eligible for a full refund (if prepaid).
Cancellations made within 12 hours of delivery are not eligible for a refund.
No refund for:
- Wrong address provided
- Customer not available at delivery time
- Last-minute cancellations