Privacy Policy

At Sri Balaji Foodz, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard customer data when you place orders or interact with our services.

1. Information We Collect

We collect only the information necessary to process your order and provide better service, such as:

Name
Contact Number
Delivery Address
Order Details
Payment Information (UPI/Bank Reference — we do NOT store card/bank details)
Any allergy or customization information shared by the customer

2. How We Use Your Information

Your information is used only for:

Processing and delivering your order
Communicating order updates or clarifications
Handling payments
Providing customer support
Improving our products and services
Resolving complaints or feedback

We do not share your information for marketing or promotional activities without your consent.

3. Information Sharing

We never sell or trade customer information.
Your details may be shared only with:

Delivery personnel (to complete the delivery)
Payment partners (UPI/Bank systems for transaction processing)

No other third party will have access to your personal data.

4. Data Security

We follow safe and responsible practices to protect your information:

Orders and customer data are handled only by authorized persons
No sensitive financial information is stored
Data is not shared outside Sri Balaji Foodz
Digital data, if stored, is protected with passwords and secure access

5. Customer Rights

You have the right to:

Request details about the information we have about you
Ask for correction of incorrect details
Ask us to delete your information after the order is completed
Opt-out of receiving any promotional messages (if applicable)

6. Cookies & Website Tracking

If you access our website:

Basic cookies may be used to improve browsing experience
No personal or sensitive information is stored in cookies
We do not use tracking tools for advertising unless informed

7. Data Retention

Order details are kept only for record-keeping, accounting, or quality improvement.
Customer data is not stored longer than necessary, and can be deleted upon request.